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C M Associates

Providing Quality Hospitality Mystery Shopping

HOSPITALITY FIRST

“Quality management systems enable organisations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance”
(The 9000 Store)

From country house hotels to restaurants, city centre and boutique hotels and resorts, CM Associates has successfully worked with a wide variety of hospitality organisations. We would love to hear from you if you, like us, are passionate about delivering a quality experience to your guests.

Mystery Guest Programmes “ensure consistent processes and procedures” (Wilson)
ENQUIRE HERE

PASSIONATE ABOUT HOTELS

CM Associates have been designing and delivering mystery guest programmes to the hospitality industry for nearly 10 yearsFIND OUT MORE

MYSTERY GUEST REPORTS

Our mystery guest programmes will systematically help to identify and measure the adherence to quality in your organisationFIND OUT MORE

QUALITY FOR OUR CLIENTS

We operate a boutique service; keeping our clients to small number so that we can offer a you a personalised serviceFIND OUT MORE